{"id":3416,"date":"2020-03-28T10:49:27","date_gmt":"2020-03-28T07:49:27","guid":{"rendered":"http:\/\/promeas.org\/index.php\/performance-measurement-process\/"},"modified":"2026-09-22T17:59:01","modified_gmt":"2026-09-22T14:59:01","slug":"performance-measurement-process","status":"publish","type":"page","link":"https:\/\/promeas.org\/en\/performance-measurement-process\/","title":{"rendered":"Performance Measurement Process"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section section_has_divider et_pb_bottom_divider\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>PERFORMANCE MEASUREMENT PROCESS* - PuMP\u00ae<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_bottom_inside_divider et-no-transition\"><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_2_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Most organizations measure performance \u2014 but not sure their measures are truly linked to their strategic goals. Reports are prepared, KPI tables are filled in, reviews are done. Yet the answers to these critical questions remain unclear:<\/p>\n<p><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">How closely connected are our measures to our strategic goals?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">How do we know whether performance is truly improving?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Do our teams own these measures, or do they see them merely as a reporting obligation?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Are our measures making our decisions easier?<\/li>\n<\/ul>\n<p><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If the answers are unclear, the problem is not with the measures themselves or with your team \u2014 it is with your measurement process.<\/p>\n<\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3>What is PuMP\u00ae?<\/h3>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>PuMP (Performance Measurement Process)<\/strong> is a practical, step-by-step performance measurement methodology developed by Australian performance measurement expert Stacey Barr through more than 20 years of experience and research.<\/p>\n<p><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">What distinguishes PuMP from other approaches is that rather than simply seeking an answer to \u2018Which KPIs should we choose?\u2019, it covers the entire measurement process: from clarifying the goal to designing strong and actionable measures, from collecting data to interpreting it with the right techniques, and from reporting results to achieving permenant performance improvement.<\/p>\n<p><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP is not a piece of software or a KPI library. It provides you with a thinking framework and a practical process for designing meaningful measures tailored to your organisation\u2019s own strategic goals \u2014 and for using those measures to drive lasting improvement.<\/p>\n<\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3>Those struggles are:<\/h3>\n<\/div><\/div><\/div><div class=\"et_pb_column_2 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"https:\/\/form.jotform.com\/260843752577972\" target=\"_blank\" data-icon=\"G\">KILAVUZ DOK\u00dcMAN: MAKE MEASUREMENT MEANINGFUL<\/a><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_pb_row_4col et_pb_gutters2 et_block_row et_block_row_4col\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Find a shared understanding of <strong>what measures or KPIs actually are<\/strong>, and\u00a0<strong>why we need them<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_4 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_1 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Easily find <strong>meaningful<\/strong>, results-oriented performance measures (KPIs, metrics)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_5 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_2 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Get true <strong>buy-in<\/strong> to performance measurement<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_6 et_pb_column et_pb_column_1_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_3 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><div>Different departments use different measures, but how these <strong>align to the strategy<\/strong> is not clear<\/div>\n<p><\/p>\n<div>\u00a0<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_row_3 et_pb_row et_pb_gutters2 et_block_row\"><div class=\"et_pb_column_7 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_4 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>We do not know how to measure our <strong>intangible goals<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_8 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_5 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><div class=\"et_pb_blurb_container\">\n<div class=\"et_pb_blurb_description\">\n<p>We cannot produce performance reports that trigger the <strong>right actions<\/strong>. We have dashboards full of data, but we struggle to understand whether performance is really improving<\/p>\n<\/div>\n<p><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_9 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_6 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue046<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>We struggle to use our measures to <strong>drive real improvement<\/strong> in business performance and to reach the targets we have set. We cannot be sure whether we have reached our targets or not<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_row_4 et_pb_row et_block_row\"><div class=\"et_pb_column_10 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>There are some very common practices in how people develop KPIs and performance measures. The reason for having such struggles is bad KPI habits that became common practice of which we are usually not aware of!<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_5 et_pb_row et_block_row\"><div class=\"et_pb_column_11 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>Which of the below are familiar to you?<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_6 et_pb_row et_block_row\"><div class=\"et_pb_column_12 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_7 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue0f9<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>Brainstorming<\/strong> measures, or looking for off-the-shelf or \u2018best practice\u2019 measures (KPIs)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_13 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_8 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue0f9<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>Failing to involve people <\/strong>in the right ways to develop and use measures, which creates even more disinterest, cynicism and fear<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_14 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_9 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue0f9<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>Measuring activity<\/strong> rather than results (and using milestones rather than true measures of performance)<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_row_7 et_pb_row et_block_row\"><div class=\"et_pb_column_15 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_10 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue0f9<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Writing objectives and goals with <strong>vague, weasely words<\/strong> like effective, efficient, sustainable, reliable, quality, and so on<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_16 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_11 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue0f9<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Filling reports with <strong>trivial gauges and dials<\/strong>, gaudy and complex graphs, and stupifying tables and commentary<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_17 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_12 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue0f9<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Interpreting performance by <strong>comparing this month to last month<\/strong>, and knee-jerk reacting to any and every change in the data<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_8 et_pb_row et_block_row\"><div class=\"et_pb_column_18 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>These are all bad KPI habits! They became common practice with the lack of a proper and deliberately designed measurement methodology. Their becoming a common practice unfortunately does not mean they are the right practice.<\/p>\n<p><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP\u00ae (Performance Measurement Process \u2014 Up to you) is a process of practical steps designed to eliminate the widespread mistakes organisations make with their measures (KPIs \/ metrics).<\/p>\n<p><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP is a repeatable process of 8 practical steps. Each step builds on the previous one, and together they cover every step that a measurement process should contain.<\/p>\n<p><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">It can be used as a standalone corporate performance measurement process, or it can be seamlessly integrated into a system already in place.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_9 et_pb_row et_pb_gutters2 et_block_row\"><div class=\"et_pb_column_19 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131.jpg\" width=\"1035\" height=\"681\" srcset=\"https:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131.jpg 1035w, https:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131-300x197.jpg 300w, https:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131-1024x674.jpg 1024w, https:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131-768x505.jpg 768w, https:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131-980x645.jpg 980w, https:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMP_s\u0327emas\u0131-480x316.jpg 480w\" sizes=\"(max-width: 1035px) 100vw, 1035px\" class=\"wp-image-64\" \/><\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section section_has_divider et_pb_top_divider et_pb_bottom_divider\"><div class=\"et_pb_top_inside_divider et-no-transition\"><\/div><div class=\"et_pb_row_10 et_pb_row et_block_row\"><div class=\"et_pb_column_20 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>The benefits of implementing PuMP\u00ae would be:<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_11 et_pb_row et_pb_row_4col et_block_row et_block_row_4col\"><div class=\"et_pb_column_21 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_13 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>STRATEGIC CLARITY AND FOCUS<\/strong><\/p>\n<p><\/p>\n<p>Your strategy becomes <strong>measurable<\/strong> and <strong>results-oriented<\/strong>. It becomes clearer for employees at every level and <strong>easier to cascade<\/strong> into meaningful team-level goals.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_22 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_14 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>MEANINGFUL, ACTIONABLE MEASURES STRONGLY LINKED TO GOALS<\/strong><\/p>\n<p><\/p>\n<p>You can identify measures (KPIs \/ metrics) that are far more <strong>meaningful and owned<\/strong> than anything brainstorming or benchmarking methods could produce<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_23 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_15 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>TEAM OWNERSHIP<\/strong><\/p>\n<p><\/p>\n<p>All employees and stakeholders genuinely <strong>buy-in and own<\/strong> the measures (KPIs \/ metrics)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_24 et_pb_column et_pb_column_1_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_16 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>CONSISTENT AND RELIABLE DATA<\/strong><\/p>\n<p><\/p>\n<p>With the right owners and <strong>data you can trust<\/strong>, your measures (KPIs \/ metrics) come to life consistently.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_row_12 et_pb_row et_block_row\"><div class=\"et_pb_column_25 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_17 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>REPORTS THAT MAKE DECISIONS EASIER<\/strong><\/p>\n<p><\/p>\n<p>Meaningful reports and dashboards are designed that <strong>focus discussions on improvement<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_26 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_18 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>EVIDENCE-BASED DECISIONS<\/strong><\/p>\n<p><\/p>\n<p>Real signals of whether performance is improving or not are detected in your measures. Instead of relying on intuition, assumptions, or the wrong techniques, you use the most accurate method of tracking performance to <strong>distinguish real changes from natural fluctuations<\/strong>. This way, you can take action in the right areas at the right time without wasting resources.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_column_27 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_19 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">\ue052<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>SYSTEMIC AND LASTING IMPROVEMENT<\/strong><\/p>\n<p><\/p>\n<p>An approach that improves the system rather than blaming people. Performance improvement becomes <strong>lasting and sustainable<\/strong>. Targets are reached, and <strong>measurement becomes a tool for learning and transformation<\/strong> \u2014 not for blame or hiding mistakes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_bottom_inside_divider et-no-transition\"><\/div><\/div><div class=\"et_pb_section_5 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_13 et_pb_row et_block_row\"><div class=\"et_pb_column_28 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Ultimately, when you implement PuMP, you achieve your goals sooner and with less effort, and in a way that\u2019s engaging and practical. PuMP changes beliefs, attitudes, knowledge and skills about measuring performance. And that\u2019s how to create a high-performance culture.<\/h2>\n<\/div><\/div><div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><div><strong>Are you interested in applying the PuMP approach in your organisation? Would you like to explore more?<\/strong><\/div>\n<p><\/p>\n<div>\u00a0<\/div>\n<\/div><\/div><div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"font-weight: 400;\">Let us schedule a free discovery call to assess your organisation\u2019s current measurement process and discuss how PuMP can help:<\/p>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_1_wrapper\"><a class=\"et_pb_button_1 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"https:\/\/promeas.org\/en\/contact-us\/?et_fb=1&#038;PageSpeed=off\" target=\"_blank\">Book A Free Discovery Session<\/a><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_2_wrapper\"><a class=\"et_pb_button_2 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"https:\/\/promeas.org\/en\/services-programmes\/\" target=\"_blank\">Check out Services\/Programmes<\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3416","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Performance Measurement Process - Promeas<\/title>\n<meta name=\"description\" content=\"PuMP\u00ae is a business performance management and measurement methodology with 8 practical steps, whose success is validated. 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