{"id":3416,"date":"2020-03-28T10:49:27","date_gmt":"2020-03-28T07:49:27","guid":{"rendered":"http:\/\/promeas.org\/index.php\/performance-measurement-process\/"},"modified":"2026-03-26T17:01:48","modified_gmt":"2026-03-26T14:01:48","slug":"performance-measurement-process","status":"publish","type":"page","link":"https:\/\/promeas.org\/en\/performance-measurement-process\/","title":{"rendered":"Performance Measurement Process"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#fafbfc&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;105deg&#8221; background_color_gradient_stops=&#8221;#27b9d2 0%|rgba(38,184,210,0.69) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#27b9d2&#8243; background_color_gradient_end=&#8221;rgba(38,184,210,0.69)&#8221; background_image=&#8221;http:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/Performans_o\u0308lc\u0327u\u0308m-su\u0308reci.jpg&#8221; custom_padding=&#8221;120px|0px|120px|0px|true|&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px|0px|100px|0px|false|false&#8221; bottom_divider_style=&#8221;asymmetric2&#8243; bottom_divider_height=&#8221;99px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;60px|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Cabin|700|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;56px&#8221; header_line_height=&#8221;1.3em&#8221; animation_style=&#8221;fade&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>PERFORMANCE MEASUREMENT<\/h1>\n<h1>PROCESS &#8211; PuMP\u00ae*<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Become a Member Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#fafbfc&#8221; custom_padding=&#8221;50px|0px|50px|0px|true|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;Source Sans Pro||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;||0px|||&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Most organizations measure performance \u2014 but not sure their measures are truly linked to their strategic goals. Reports are prepared, KPI tables are filled in, reviews are done. Yet the answers to these critical questions remain unclear:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">How closely connected are our measures to our strategic goals?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">How do we know whether performance is truly improving?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Do our teams own these measures, or do they see them merely as a reporting obligation?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Are our measures making our decisions easier?<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If the answers are unclear, the problem is not with the measures themselves or with your team \u2014 it is with your measurement process.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;Cabin|600|||||||&#8221; header_3_text_color=&#8221;#27b9d2&#8243; header_3_font_size=&#8221;36px&#8221; header_3_line_height=&#8221;1.4em&#8221; hover_enabled=&#8221;0&#8243; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;30px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>What is PuMP\u00ae?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; text_font_size=&#8221;19px&#8221; custom_padding=&#8221;|0px||||&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;|-381px||||&#8221;]<\/p>\n<div class=\"flex-1 flex flex-col px-4 max-w-3xl mx-auto w-full pt-1\">\n<div data-test-render-count=\"1\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div class=\"grid grid-rows-[auto_auto] min-w-0\">\n<div class=\"row-start-2 col-start-1 relative grid isolate min-w-0\">\n<div class=\"row-start-1 col-start-1 relative z-[2] min-w-0\">\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP (Performance Measurement Process) is a practical, step-by-step performance measurement methodology developed by Australian performance measurement expert Stacey Barr through more than 20 years of experience and research.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">What distinguishes PuMP from other approaches is that rather than simply seeking an answer to &#8216;Which KPIs should we choose?&#8217;, it covers the entire measurement process: from clarifying the goal to designing strong and actionable measures, from collecting data to interpreting it with the right techniques, and from reporting results to achieving permenant performance improvement.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP is not a piece of software or a KPI library. It provides you with a thinking framework and a practical process for designing meaningful measures tailored to your organisation&#8217;s own strategic goals \u2014 and for using those measures to drive lasting improvement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-chat-input-container=\"true\" class=\"sticky bottom-0 mx-auto w-full pt-6 z-[5]\">\n<div class=\"grid\" data-testid=\"chat-input-grid-container\">\n<div class=\"[grid-area:1\/1] min-w-0\" data-testid=\"chat-input-grid-area\">\n<fieldset class=\"flex w-full min-w-0 flex-col\">\n<div class=\"px-3 md:px-2\" data-alert-band-wrapper=\"true\"><\/div>\n<div class=\"relative\"><\/div>\n<\/fieldset>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;Cabin|600|||||||&#8221; header_3_text_color=&#8221;#27b9d2&#8243; header_3_font_size=&#8221;36px&#8221; header_3_line_height=&#8221;1.4em&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;30px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Common Struggles:<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;https:\/\/form.jotform.com\/260843752577972&#8243; url_new_window=&#8221;on&#8221; button_text=&#8221;WHITEPAPER: MAKE MEASUREMENT MEANINGFUL&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.6&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#27b9d2&#8243; button_border_width=&#8221;0px&#8221; button_icon=&#8221;&#x47;||divi||400&#8243; hover_enabled=&#8221;0&#8243; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Testimonials&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-5px|auto|-5px|auto|true|&#8221; custom_padding=&#8221;|||&#8221; custom_padding_tablet=&#8221;49px|||&#8221; custom_padding_phone=&#8221;19px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;19px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We lack a shared understanding across the organisation of <strong>what our measures (KPIs \/ metrics) serve<\/strong> and <strong>why we need to measure<\/strong> in the first place<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We struggle to identify <strong>strong measures that meaningfully track our strategy<\/strong> and monitor targeted performance<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We struggle to get people to truly <strong>buy-in <\/strong>and<strong> own<\/strong> the measures<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Different departments use different measures, but how these <strong>align to the strategy<\/strong> is not clear<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Testimonials&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;|auto|1px|auto||&#8221; custom_padding=&#8221;5px|||||&#8221; custom_padding_tablet=&#8221;49px|||&#8221; custom_padding_phone=&#8221;19px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>We do not know how to measure our <strong>intangible goals<\/strong><\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We cannot produce performance reports that trigger the <strong>right actions<\/strong>. We have dashboards full of data, but we struggle to understand whether performance is really improving<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe046;||divi||400&#8243; icon_color=&#8221;#27b9d2&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;30px|20px|30px|20px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We struggle to use our measures to <strong>drive real improvement<\/strong> in business performance and to reach the targets we have set. We cannot be sure whether we have reached our targets or not<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Call to Action&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;rgba(255,255,255,0.8)&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;24px&#8221; header_2_font=&#8221;Source Sans Pro|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.7em&#8221; header_3_font=&#8221;Cabin|600|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;36px&#8221; header_3_line_height=&#8221;1.4em&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;22px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>There are some very common practices in how people develop KPIs and performance measures. The reason for having such struggles is bad KPI habits that became common practice of which we are usually not aware of!<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Join Now Call to Action&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;221deg&#8221; background_color_gradient_stops=&#8221;#254dc4 0%|#2cc5e8 100%&#8221; background_color_gradient_start=&#8221;#254dc4&#8243; background_color_gradient_end=&#8221;#2cc5e8&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;110px|0px|110px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Call to Action&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;27px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Source Sans Pro|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;Source Sans Pro|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_2_font=&#8221;Source Sans Pro|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_line_height=&#8221;1.7em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Which of the below are familiar to you?<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0f9;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Brainstorming<\/strong> measures, or looking for off-the-shelf or \u2018best practice\u2019 measures (KPIs)[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0f9;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Failing to involve people <\/strong>in the right ways to develop and use measures, which creates even more disinterest, cynicism and fear[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0f9;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Measuring activity<\/strong> rather than results (and using milestones rather than true measures of performance)[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0f9;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]Writing objectives and goals with <strong>vague, weasely words<\/strong> like effective, efficient, sustainable, reliable, quality, and so on[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0f9;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]Filling reports with <strong>trivial gauges and dials<\/strong>, gaudy and complex graphs, and stupifying tables and commentary[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0f9;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]Interpreting performance by <strong>comparing this month to last month<\/strong>, and knee-jerk reacting to any and every change in the data[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Become a Member Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#fafbfc&#8221; custom_padding=&#8221;50px|0px|50px|0px|true|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;Source Sans Pro||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>These are all bad KPI habits! They became common practice with the lack of a proper and deliberately designed measurement methodology. Their becoming a common practice unfortunately does not mean they are the right practice.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP\u00ae (Performance Measurement Process \u2014 Up to you) is a process of practical steps designed to eliminate the widespread mistakes organisations make with their measures (KPIs \/ metrics).<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">PuMP is a repeatable process of 8 practical steps. Each step builds on the previous one, and together they cover every step that a measurement process should contain.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">It can be used as a standalone corporate performance measurement process, or it can be seamlessly integrated into a system already in place.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Testimonials&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-5px|auto|-5px|auto|true|&#8221; custom_padding=&#8221;|||&#8221; custom_padding_tablet=&#8221;49px|||&#8221; custom_padding_phone=&#8221;19px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;http:\/\/promeas.org\/wp-content\/uploads\/2020\/03\/PuMPBlueprint.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#fafbfc&#8221; next_background_color=&#8221;#fafbfc&#8221; admin_label=&#8221;Join Now Call to Action&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;221deg&#8221; background_color_gradient_stops=&#8221;#254dc4 0%|#2cc5e8 100%&#8221; background_color_gradient_start=&#8221;#254dc4&#8243; background_color_gradient_end=&#8221;#2cc5e8&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;131px|0px|131px|0px|true|&#8221; top_divider_style=&#8221;arrow2&#8243; bottom_divider_style=&#8221;arrow2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Call to Action&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;27px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Source Sans Pro|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;Source Sans Pro|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_2_font=&#8221;Source Sans Pro|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_line_height=&#8221;1.7em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>The benefits of implementing PuMP\u00ae would be:<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;||0px|||&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>STRATEGIC CLARITY AND FOCUS<\/strong><span> <\/span><\/p>\n<p><span>Your strategy becomes <strong>measurable<\/strong> and <strong>results-oriented<\/strong>. It becomes clearer for employees at every level and <strong>easier to cascade<\/strong> into meaningful team-level goals.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>MEANINGFUL, ACTIONABLE MEASURES STRONGLY LINKED TO GOALS<\/strong><\/p>\n<p><span>You can identify measures (KPIs \/ metrics) that are far more <strong>meaningful and owned<\/strong> than anything brainstorming or benchmarking methods could produce<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>TEAM OWNERSHIP<\/strong><span> <\/span><\/p>\n<p><span>All employees and stakeholders genuinely <strong>buy-in and own<\/strong> the measures (KPIs \/ metrics)<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>CONSISTENT AND RELIABLE DATA<\/strong><span> <\/span><\/p>\n<p><span>With the right owners and <strong>data you can trust<\/strong>, your measures (KPIs \/ metrics) come to life consistently.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>REPORTS THAT MAKE DECISIONS EASIER<\/strong><span> <\/span><\/p>\n<p><span>Meaningful reports and dashboards are designed that <strong>focus discussions on improvement<\/strong>.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>EVIDENCE-BASED DECISIONS<\/strong><span> <\/span><\/p>\n<p><span>Real signals of whether performance is improving or not are detected in your measures. Instead of relying on intuition, assumptions, or the wrong techniques, you use the most accurate method of tracking performance to <strong>distinguish real changes from natural fluctuations<\/strong>. This way, you can take action in the right areas at the right time without wasting resources.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; body_font=&#8221;Source Sans Pro||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>SYSTEMIC AND LASTING IMPROVEMENT<\/strong><span> <\/span><\/p>\n<p><span>An approach that improves the system rather than blaming people. Performance improvement becomes <strong>lasting and sustainable<\/strong>. Targets are reached, and <strong>measurement becomes a tool for learning and transformation<\/strong> \u2014 not for blame or hiding mistakes.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Become a Member Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#fafbfc&#8221; custom_padding=&#8221;50px|0px|50px|0px|true|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Source Sans Pro|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Source Sans Pro|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_line_height=&#8221;1.7em&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Ultimately, when you implement PuMP\u00ae, you achieve your goals sooner and with less effort, and in a way that\u2019s engaging and practical. PuMP\u00ae changes beliefs, attitudes, knowledge and skills about measuring performance. And that\u2019s how to create a high-performance culture.<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; text_text_color=&#8221;#0C71C3&#8243; text_font_size=&#8221;26px&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Are you interested in applying the PuMP approach in your organisation? Would you like to explore more?<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;25px&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Let us schedule a free discovery call to assess your organisation&#8217;s current measurement process and discuss how PuMP can help:<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;Book a Free Discovery Session&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; url_new_window=&#8221;on&#8221; button_url=&#8221;https:\/\/app.simplymeet.me\/promeas\/promeas-60-1753203880149&#8243; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][et_pb_button button_text=&#8221;Explore Services&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; url_new_window=&#8221;on&#8221; button_url=&#8221;https:\/\/promeas.org\/en\/services-programmes\/&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PERFORMANCE MEASUREMENT PROCESS &#8211; PuMP\u00ae*Most organizations measure performance \u2014 but not sure their measures are truly linked to their strategic goals. Reports are prepared, KPI tables are filled in, reviews are done. Yet the answers to these critical questions remain unclear: How closely connected are our measures to our strategic goals? How do we know [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3416","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Performance Measurement Process - Promeas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/promeas.org\/en\/performance-measurement-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Performance Measurement Process - Promeas\" \/>\n<meta property=\"og:description\" content=\"PERFORMANCE MEASUREMENT PROCESS - PuMP\u00ae*Most organizations measure performance \u2014 but not sure their measures are truly linked to their strategic goals. 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